Invite a new team member
As an Org Admin, you can invite new team members, by following these steps:
Navigate to the Home space in the app switcher
Select the ⚙️ Settings menu on your left-hand side
Switch to the 'Team' tab
Click the 'Add team member' button
Fill out the team members personal details and email address
Hit 'Send invite'
✏️ Note: A user’s email address cannot be changed after the profile is created. The email is used to uniquely identify the user, and changing it could cause inconsistencies. If an email address changes, delete and re-create the user profile.
Manage existing team members
As an Org Admin, once a team member has been invited to the Awell Platform, you can perform the following actions:
Delete the user profile, in case the team member is no longer part of your org or doesn't require access
Switch roles & permission dependent on the needs of your individual team members
Roles & Permissions
Awell uses roles to control what users can see and do within your organization. Users can have more than one role, and their access is based on the combined permissions of all their roles.
The tables below explains the permissions each role grants so you can assign your team the right access based on their responsibilities.
The Platform (user) role contains the default rights for every user in your org and cannot be removed.
Only Org Admins can manage Roles and Permissions of all team members.
| Platform | Org admin |
Create care flow forms | ✅ |
|
Edit shared forms |
|
|
Create and edit care flows | ✅ |
|
Publish care flows |
|
|
Set care flows live |
|
|
Promote care flows |
|
|
Manage integrations | ✅ |
|
Monitor care flows and integrations | ✅ |
|
Improve care flows | ✅ |
|
Manage org settings |
| ✅ |
View patient list |
|
|
Edit patient data |
|
|
View orchestrated care flows |
|
|
Designer, Publisher and Releaser roles affect permissions in Awell Studio where care flow definitions are created & maintained
Operator (Care) and Operator (Limited) affect permissions in Awell Care where Patients are created, maintained and enrolled in your published care flows
| Designer in Studio | Publisher in Studio | Releaser in Studio | Operator | Operator |
Create care flow forms |
|
|
|
|
|
Edit shared forms | ✅ |
|
|
|
|
Create and edit care flows |
|
|
|
|
|
Publish care flows |
| ✅ |
|
|
|
Set care flows live |
|
| ✅ |
|
|
Promote care flows |
|
| ✅ |
|
|
Manage integrations |
|
|
|
|
|
Monitor care flows and integrations |
|
|
|
|
|
Improve care flows |
|
|
|
|
|
Manage org settings |
|
|
|
|
|
View patient list |
|
|
| ✅ | ✅ |
Edit patient data |
|
|
| ✅ | ❌ |
View orchestrated care flows |
|
|
| ✅ | ✅ |
👀 tip: tired of juggling authentication methods and looking to streamline Awell access through your own identity provider? Check out our Single Sign-On (SSO) Integration and reach out to us if you think it's the right next step for your organization!


