Awell's outgoing webhooks enable external systems to subscribe to events happening in the care flow in real-time, so you can trigger a suitable action in your system based on these events.
Read up here on the event types you can subscribe to and how to enable those webhooks.
Monitor webhook logs
Once webhooks are enabled and you've started orchestrating your first care flows, you can consult the logs of outgoing webhooks:
Navigate to Awell Care
Click on your profile 👤 in the upper right corner
Navigate to logs
Here you see a full list of all outgoing webhooks with a retention of 5 days and a cap of 1000 webhook calls. To ease your search and potential troubleshooting, you can
Filter using available meta data such as care flow name, care flow ID, webhook ID or patient ID
Filter on the status to immediately see the successful (200) or failed (4XX) calls
Retry webhook logs
Whether a call was successful or failed, you might need to resend the webhook to your external systems to (re)synchronize any relevant data.
You have the ability to retry a specific webhook, or retry failed calls in bulk for a given Care flow:
Note: when a 4XX response is received, Awell will automatically retry failed calls with an exponential backoff strategy, meaning we'll wait a bit longer each time before trying the call once more. The retry starts at 2 seconds, then 4, then 8 and so on, doubling the time each attempt, up to waiting for about 18 hours before giving up entirely
This is to give the system a chance to recover from whatever issue caused the initial problem.