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Go-live Checklist

Sanne Willekens avatar
Written by Sanne Willekens
Updated yesterday

Before going live with a promoted care flow—especially the first version—make sure the following configurations are set up correctly in the Production environment:

🖼️ UI & Branding of Hosted Pages

  • Branding Configuration
    Set up organization-level branding (e.g., logos, colors) in Production.

  • Custom Domains
    Apply custom domain settings for Hosted Pages in Production.

  • Customize your Hosted Pages Link

    Set your hosted pages settings in Production after publishing your flow

🧩 Platform Configuration

  • Identifier Systems
    Manually configure identifier systems in Production.
    Ensure the name and system are identical to what you used in Sandbox.

  • File Upload Settings
    If your care flow supports file uploads, configure file storage separately in Production.

    • Global Constants: Not promoted - recreate and configure them manually.

    • Care Flow Constants: Automatically promoted - update values in Production if needed.

    • Concealed Constants: Appear blank in Production - enter values manually.

Note: When you re-promote a care flow but have manually set or updated the value of a care flow constant in the Production environment, Awell will not overwrite that value during promotion.

🔗 Integrations & API Configuration

👀 tip: Use constants to store parameters like endpoint URLs and API keys to quickly substitute them in all your actions and keep everything nice and clean.

  • API Retry Settings
    If you use custom retry rules for API calls, configure these at the organization level in Production.

  • Outgoing Webhooks
    Recreate all outgoing webhooks in Production to send Awell events to your third-party systems.

  • Enrollment Triggers (Incoming Webhooks)
    Reconfigure enrollment triggers in Production.
    Note: Webhook URLs differ by environment—make sure third-party systems are pointing to the Production URL

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