Embed an Awell Hosted Pages (AHP) link in your email or SMS communication, to you let your stakeholders immediately interact with their pending care flow activities.
How to insert an Awell Hosted Pages link - Email/SMS
Double click on the step where you want to Send the Email/SMS
Add "Send Email/SMS" action
Add the Awell Hosted Pages Link to your dynamic template data (in case of email), or straight into the body of your text message.
With the Email communication providers, you can use dynamic templates which will allow to have the link appear as a "click here" button, the CTA (call-to-action) of your message to redirect your stakeholder to the online message/form to complete.
Before you dive in, let us clarify a couple of technicalities around the workings of the Awell Hosted Pages link:
To send an Awell Hosted Pages link over email/SMS, you'll need send the stakeholder's contact information (PII). If you'd like to avoid that, have a look at the channels mentioned below to leverage the API call action and/or Clinical Note to retrieve an Awell Hosted Pages link and take control over access on your end.
An Awell Hosted Pages link is tied to a stakeholder of your choice, meaning it identifies who can see the pending activities when they click on the URL sent over email and land on the Awell Hosted Page. It's up to the care flow designer to tie the link together with the stakeholder and it's next pending activities in the care flow. Example:
Send Email action to: "Patient"
Embed Awell Hosted Pages link for: "Patient"
Message/Form/Checklist action for: "Patient"
An Awell Hosted Pages link doesn't expire and is identical throughout the course of a care flow. Meaning if a stakeholder lands on the email and the associated link at a later time or mixes up the order of Email > Action, they will always go through their personal list of pending activities in the designed order.
Awell Hosted Pages links are unique and generated automatically when the activity is activated by the Awell orchestration engine.
When addressing multiple stakeholders with a single Awell Hosted Pages link, you'll not be able to trace back who has completed the action.
Alternative channels besides Email/SMS
Clinical Note: embed your link into a Clinical note, so that when fetching it you can display the Hosted Pages link to your clinical stakeholders in your own environment, e.g. report their next action in the care flow
API call action: embed your link into an API call action and take over from there on where you send/surface the link
Healthie / Send Chat message: embed your link into a Chat message so that your patients can interact with an Awell Hosted Page from their known Healthie environment
Healthie / Create Task: embed your link into a Task for the care provider, so that they can interact with an Awell Hosted Page from their known Healthie environment
Healthie / Create Charting note: embed your link into a Charting note for the care provider, so that they can interact with an Awell Hosted Page from their known Healthie environment