When using REST or GraphQL API calls in your care flow, you may want to control the default settings of the built-in retry mechanism when a call is considered unsuccessful.
The automated retry uses an exponential backoff strategy with default settings of
maximum amount of 5 attempts, with
initial delay of 2 seconds and
maximum delay of 1 hour
If you'd like to adjust the settings, you can either change the defaults on your organization's level or per individual care flow.
Change the defaults for API retry handling for your organization as a whole
Note: The </> Developers menu is only available for Admin roles in the organization. Ask for an upgrade to Admin from your internal team mates, if you need access to these settings.
Navigate to the Home space in the app switcher
Select the </> Developers menu on your left hand side
Switch to the Advanced tab
Adjust your default API call retry configuration by toggling on the Customise default configuration option and adjust the
Initial delay
Maximum delay
Maximum amount of attempts
Change the defaults for API retry handling per care flow
Note that the settings of the retry mechanism can also be configured at the individual care flow level learn more here.