If you are making use of Hosted pages, to allow Patients and/or Care teams to interact with activities in the care flow (e.g. submit a form, read a message), then you have the ability to set your own (sub)domain where users will be redirected to increase your brand recognition and create a consistent identity across different touch points.
Default Awell domain:
https://goto.awell.health/l/{CareflowID}
Custom domain example:
https://mycompany.com/start-onboarding-flow
Step 1: Purchase a domain
To get started, you’ll need to own or purchase a domain (e.g., mycompany.com). This must be managed through your domain registrar or DNS hosting provider.
Step 2: Add your domain to the Awell Platform
Go to the Home space using the app switcher.
Select the Integrations menu (
</>icon).Switch to the Domains tab.
Click Add Domain and enter your (sub)domain.
You’ll be shown DNS records to configure—add these in your domain provider's settings.
Once DNS verification is successful, your domain will appear as Valid.
Note: The </> Integrations menu is only available for Admin roles in the organization. Ask for an upgrade to Admin from your internal teammates, if you need access to these settings.
Step 3: Use Your Domain for Hosted Pages Links
Go to the Design space using the app switcher.
Select your care flow.
Open the Hosted Pages tab.
Under the Sharing section, create a shareable link—your custom domain will now appear in the link.
💡 You can further customize your link by replacing the care flow ID with a readable slug. Learn more here.
If you remove the (sub)domain after patients are enrolled in your care flows, your Hosted Pages link will stop working. If your (sub)domain was removed by accident, simply add it back to your Awell Studio settings, and the links will work again.