Awell & Healthie

Automate actions in Healthie's EMR, from within your Awell care flow

Nick Hellemans avatar
Written by Nick Hellemans
Updated over a week ago

Healthie is a next-generation EMR that allows digital healthcare providers to launch & scale healthcare delivery fast. Healthie exposes a rich GraphQL API that can connect with your Awell care flows (e.g. onboarding, care pathways, triage) to help you automate, standardize and coordinate care.

🤹🏼The Problem Awell Solves

Are your clinical and product experts spending time mapping care flows in Miro or Lucidchart? Writing protocols in Google docs? If so, you’re having challenges with one or both of the following:

  • Some of these flows live on as Google docs, PDFs & Flowchart and used as such in clinical practice, resulting in operational inefficiencies and potential clinical errors.

  • Some flows are hard-coded in patient and care team apps by the engineering team, resulting in slow time to market and a low ability to iterate.

Awell solves these problems by enabling your teams to design, operate and continuously improve your care flows with minimal engineering lift:

  • By automating the right tasks for the right patients, controlled by events triggered by Healthie.

  • By leveraging our low-code builder to create and extend the right API calls and unlock automation power in Healthie.

🧩Examples of Using Awell with Healthie

Bring automation, care coordination, and workflows to the next level with Awell.

With this integration, you can:

  1. Start an Awell care flow based on events (webhooks) happening in Healthie.

  2. Get data from Healthie into Awell care flows to enrich your flows and use the data in conditional logic, personalized reporting, score calculations, ...

  3. Push data back to or perform follow-up actions in Healthie, orchestrated by an Awell care flow.

Are you interested to build a care flow that is initiated by an event in Healthie? Reach out to us via the Intercom button and we'll get you started!

Connecting Healthie to your Awell care flows opens up limitless possibilities for automating, standardizing and coordinating care. Several Healthie customers use Awell for use cases such as:

  • Patient onboarding

  • Sending a pre-consultation questionnaire to patient based on consultation date

  • Send an automated charting note to Healthie based on a form filled in by a patient/care team member

  • Send automated chat messages via Healthie to patients based on input in the care flow (e.g. “Your consultation data is scheduled for 9 November at 3:30 PM ET, please don’t forget to list your medication before the consultation using this form)

  • Automated follow-up

  • Task coordination for care team members

  • …and more

🎬 Sample videos

Send an automated chat message based on an appointment booked in Healthie

Watch this video to learn how to send an automated chat message based on an appointment being booked in Healthie.

Send automated pre-consultation questionnaire from appointment booking in Healthie

Watch this video to find out how to send an automated pre-consultation survey based on an appointment being booked in Healthie.

Create a charting note based on information collected in a form

Watch this video, to see how easy it is to create a flow that automatically creates a charting note in Healthie based on information collected in a form.

👀 tip: these examples are not mutually exclusive. Based on an appointment booking you only need a single care flow to a) communicate with your patient (i.e. why you're asking them to do something) b) send the questionnaire c) route the responses back to Healthie in the form of a charting note.

Hungry for more? Click here to understand how to configure your Awell care flows to orchestrate actions in Healthie.

📚 Resources

🚀Getting Started with the Awell & Healthie Integration

At this time, there is no charge for the integration, but active memberships with both Awell and Healthie are required.

If you’re interested in setting this up for your organization, please e-mail [email protected] or use the (blue) Chat button in your right corner.

Please note that Awell is not affiliated with Healthie, and Healthie is a third-party software company. Awell does not cover the cost of third-party software tools like Healthie.

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